Handelsbedingungen
Terms of Sale and Delivery
These terms of sale and delivery apply to goods purchased on www.northlatitude.dk. We reserve the right to change these terms at any time without prior notice to you. The terms applicable to your order will be those shown on www.northlatitude.dk at the time you place your order.
www.northlatitude.dk is owned by:
Allsize Company A/S
CVR No. 26 15 20 38
Rudolfgaardsvej 6A
DK-8260 Viby J
E-mail: info@northlatitude.dk
All agreements are entered into in Danish.
You can only purchase products from NORTH LATITUDE's webshop as a private consumer and not as a business customer.
Privacy Policy
You can read our privacy policy here
Payment and Delivery
We accept payment with Dankort, Visa, MasterCard, Visa Electron, Maestro and MobilePay.
Reservation of amount
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) We withdraw the amount when we ship the item, or
2) the money is released according to agreement with your card issuer.
You can read more about the rules for your specific card with your card issuer.
We do not charge card fees.
We only withdraw the amount when the item is shipped.
If you have ordered several items and one of the items is on backorder, we will only withdraw payment for this item when it is shipped.
When purchasing with ViaBill, you will first receive your goods. You will then pay your monthly payment on the same date each month.
If you do not pay on time, a fee will be charged. If you cancel your purchase, the payment agreement with ViaBill will cease.
Read more here: https://viabill.com/dk/legal/viabill/
Shipping
Prices are stated in Danish kroner including VAT. The shipping cost is added to the price of the item. You choose the shipping method at the end of the payment process.
Shipping prices when ordering goods from NORTH LATITUDE's webshop:
• DAO parcel shop - DKK 29 – free delivery for purchases over DKK 599.00
• DAO home delivery - DKK 39
• GLS parcel shop - DKK 39 – free delivery for purchases over DKK 599.00
• GLS home delivery - DKK 49
• Postnord parcel shop - DKK 29 – free delivery for purchases over DKK 599.00
• Postnord home delivery - DKK 59
NORTH LATITUDE strives to dispatch orders as quickly as possible and we usually try to deliver within 1-2 working days after your purchase, however, longer delivery times may occur during holiday periods or around public holidays. If, unfortunately, the delivery time exceeds 30 days, you can cancel your order.
The item will be delivered with Postnord, DAO or GLS - all depending on what you choose.
We deliver to Denmark with the exception of Greenland and the Faroe Islands. We deliver to private and business addresses, as well as parcel shops.
Unclaimed packages
If you fail to pick up a package from a parcel shop and it is returned to us, you must pay the actual costs charged by the shipping company for the return shipment. If you want the package resent, you must pay any new delivery costs.
Right of Withdrawal
The right of withdrawal only applies to private consumers, and you have the right to withdraw from an agreement within 30 days after the day on which you or another person chosen by you, but not the carrier, receives the item in physical possession.
If you have ordered several items in one order, and we cannot deliver the items at the same time, the withdrawal period runs from when you or another person chosen by you, but not the carrier, receives the last item in physical possession.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.
How to exercise the right of withdrawal
The deadline means that you have 30 days from receipt to notify us that you wish to cancel your purchase.
You cancel by notifying us that you wish to cancel. Notification of cancellation should be sent by e-mail to info@northlatitude.dk. You can also use the standard withdrawal form, which you can find at the bottom of the terms and conditions.
You cannot cancel by refusing to receive the item or by failing to pick it up without simultaneously notifying us that you are cancelling.
The right of withdrawal is complied with if you send an unambiguous notification that you are cancelling the purchase before the withdrawal period has expired.
Partial cancellation of the purchase
If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not get the shipping costs refunded if you cancel part of your purchase.
Return
Once you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us.
You are responsible for the cost of returning the package, and you are liable if damage occurs during transport.
Return of goods and return costs
It's easy to return and exchange your items.
Create your return via our return portal here: Return or Exchange
If you need a refund for an item, the return shipping cost is DKK 59,- in Denmark, which you pay yourself when ordering a return label, whereas it is free to exchange for a different size or item. You can also choose to receive store credit in the form of a gift card, so you can shop with us again at a later time.
You can either print the return label from home or get a QR code that the parcel shop can use to print the label for you.
Always remember to get a delivery receipt when you hand in your package.
Refund of money
If you cancel your purchase, you will get your money back. If the item is depreciated, we will deduct the amount for which you are liable.
We will refund all payments received from you, including delivery costs.
If you have chosen a delivery method that is more expensive than the cheapest delivery method we offer, you will not be refunded the extra cost.
The amount will be refunded without undue delay and in any case no later than 14 days from the date on which we received notification of your cancellation. However, we may withhold payment until we have received the goods back unless you send us documentation of having returned them.
We will attempt to carry out such a refund using the same means of payment that you used for the original transaction. In any event, you will not be charged any fees as a result of the refund.
Testing of the item and packaging
You are only liable for any deterioration in the value of the item that is due to handling other than what is necessary to determine the item's nature, characteristics and how it functions.
You are normally allowed to inspect the item in the same way as you can and are allowed to in a shop, but you must not use it. You must therefore not cut off price tags, labels and similar. We recommend that you return the item in its original packaging. If the original packaging is missing, this may lead to a depreciation in the value of the item.
If the item has lost value, and this is due to you having used it in a different way than what was necessary to ascertain the item's nature, characteristics and how it functions, you can only get part of the purchase price back. The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can only get the shipping costs back.
You should also ensure that the item is properly packaged when you return it. You bear the risk for the package/items until we receive it. Therefore, save the postal receipt and any track and trace number.
Complaint – If there is something wrong with the item
If there is a defect in an item, e.g., a material or manufacturing defect, the rules of the Sale of Goods Act apply.
You can complain about defects in the item within 24 months from the time of delivery by contacting us at info@northlatitude.dk.
If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a price reduction, depending on the specific situation.
You must complain within a "reasonable time" after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.
We ask you to describe the problem as detailed as possible. Please use our return form and specify "complaint" in the return code, and send the return form together with the item to
Allsize Company A/S
Rudolfgaardsvej 6A
DK-8260 Viby J
Denmark.
If the complaint is justified, we will refund your reasonable shipping costs.
If you no longer have the return form and return label, you can contact our customer service at info@northlatitude.dk and get a new one sent to you.
Remember that the item must always be sent in appropriate packaging and get a receipt for dispatch. Save the postal receipt including information about shipping costs and any track and trace number.
The item is sent to:
Allsize Company A/S
Rudolfgaardsvej 6A
DK-8260 Viby J
Denmark.
We only accept packages sent directly to the address.
When returning the item, please enclose a detailed description of the problem.
Access to Complaints
If you as a consumer wish to complain about your purchase, you must contact info@northlatitude.dk. If we fail to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaint Portal for Nævnenes Hus.
To be able to complain, the item or service you wish to complain about must have cost at least DKK 1,220 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 790. There is a fee for processing the complaint.
When you shop on an e-marked webshop, you can have your case handled free of charge by e-marked - regardless of the amount. Read more here.
If you live in Denmark and have traded with a seller outside Denmark, but within the EU, Norway, Iceland or the UK, you can complain to Consumer Europe here
If you live in another EU country, Norway or Iceland, you can contact the Consumer Europe office in that country.
Liability
We reserve the right for Force Majeure.
Standard Withdrawal Form
(This form should only be completed and returned if the right of withdrawal is exercised)
To:
Allsize Company A/S
Rudolfgaardsvej 6A
DK-8260 Viby J
Denmark.
I hereby notify you that I wish to exercise my right of withdrawal in connection with my purchase agreement concerning the following goods/services:
___________________________________________________________________________
Ordered on: _______________________________
Received on: _______________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________
Date: _________________
(only if the content of the form is communicated on paper)