Delivery and Returns
Returns
Returning and exchanging your items is easy.
Create your return via our return portal here: Return or Exchange
If you want a refund for an item, return shipping costs DKK 59,- in Denmark, which you pay yourself when ordering the return label, whereas it is free to exchange for a different size or another item. You can also choose to receive store credit in the form of a gift card, allowing you to shop with us again at a later time.
You can either print the return label from home or get a QR code that the parcel shop can use to print the label for you.
Always remember to get a receipt when you drop off your package.
30-day right of return
At REDGREEN, you always have a 30-day right of return, and you can exchange items within the same period. Exchanges must be registered via our Return Portal.
Exchanges
To exchange for a different size or another item, you must create a return in our system, where you select the products you want.
We exchange for different sizes and other items. So you don't need to place a new order to get a different color or item.
NOTE: Exchanges can only be made if the item is in stock!
Please note
We only accept your return or exchange if the following conditions are met:
1 - The returned items appear new.
2 - The returned items are properly packaged.
3 - The items have not been exposed to perfume, makeup, or smoke.
4 - Hang tags or labels have not been removed or damaged.
Right of withdrawal
The right of withdrawal only applies to private consumers, and you have the right to cancel an agreement within 30 days after the day you, or another person you have chosen, but not the carrier, physically takes possession of the item.
If you have ordered multiple items in one order, and we cannot deliver the items simultaneously, the withdrawal period runs from when you, or another person you have chosen, but not the carrier, physically takes possession of the last item.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following working day.
How to exercise your right of withdrawal
The deadline means that you have 30 days from receipt to notify us that you wish to cancel your purchase.
You cancel by notifying us of your cancellation. Notification of cancellation should be sent by e-mail to info@northlatitude.dk. You can also use the standard cancellation form found at the bottom of the terms and conditions.
You cannot cancel by refusing to receive the item or by failing to pick it up without simultaneously notifying us that you are canceling.
The right of withdrawal is complied with if you send an unequivocal notification that you are canceling the purchase before the withdrawal deadline has expired.
Inspection of the item and packaging
You are only liable for any deterioration in the item's value due to handling other than what is necessary to ascertain the item's nature, characteristics, and how it functions.
You may normally inspect the item in the same way one can and may in a store, but you must not use it. Therefore, you must not cut off price tags, labels, and the like. The item must be returned in its original packaging. If you have used it in a way that is not permitted or possible in a store, and we cannot sell it again, or cannot sell it at full price again, you must expect us to deduct the depreciation from the amount to be refunded to you. If the item no longer has a commercial value, we will not refund the purchase amount.
You should also ensure that the item is properly packaged when you return it. You bear the risk for the package/items until we receive it. Therefore, save your postal receipt and any track and trace number.
Complaints
If you have a complaint, please contact us via e-mail at info@northlatitude.dk with your order number and pictures of the item in question.
For returns due to complaints or defects, we cover the shipping cost. However, this requires that the package is sent through our return portal and that you have contacted us first to have the complaint approved.
If your complaint is justified, you can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the situation. Remember to complain within a 'reasonable time' after you have discovered the defect.
Refund of money
The refunded amount will be available in 99% of cases the following day, but depending on the bank, it can sometimes take up to 2-3 business days after we have received your package. The money will be refunded via the same payment method you used for the purchase. We reserve the right to withhold payment until we have received the item. If you paid with MobilePay, the amount will be refunded to the card linked to your MobilePay account.
Complaints procedure
If you, as a consumer, wish to complain about your purchase, you must contact info@northlatitude.dk. If we cannot find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus.
To complain, the item or service you wish to complain about must have cost at least DKK 1,220 and a maximum of DKK 100,000. However, for complaints about clothing and shoes, the price must have been at least DKK 790. There is a fee for processing the complaint.
When you shop at an e-mærket certified webshop, you can have your case processed free of charge by e-mærket - regardless of the amount. Read more here.
If you reside in Denmark and have traded with a seller outside Denmark, but within the EU, Norway, Iceland or the UK, you can complain to Consumer Europe here
If you live in another EU country, Norway or Iceland, you can contact the Consumer Europe office in that country.
Liability
We reserve the right for Force Majeure.
Standard cancellation form
(This form is only to be filled in and returned if the right of withdrawal is exercised)
To:
Allsize Company A/S
Rudolfgaardsvej 6A
DK-8260 Viby J
Denmark.
I hereby notify that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
___________________________________________________________________________
Ordered on: _______________________________
Received on: _______________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________
Date: _________________
(only if the content of the form is communicated on paper)